ZF
Zoie Frilles
Human Resource & Recruitment Specialist
An HR & Recruitment Specialist in the BPO industry — building strong talent pipelines and people-first workplace cultures.
GrisWold
- Coordinate with caregivers and clients while maintaining clear, professional communication in a fast-paced environment.
- Support recruitment and scheduling operations — candidate screening, onboarding follow-ups, and shift coordination.
- Handle phone and email inquiries, ensuring smooth day-to-day operations and positive candidate engagement.
- Maintain organized reports and operational tracking to support workflow efficiency.
JACSS Dynamic Business Outsourcing Solutions
Quezon City, PH
- Communicated clearly with diverse candidates and stakeholders, strengthening cross-cultural communication.
- Managed multiple responsibilities in fast-paced environments with strong attention to detail.
- Conducted professional interviews while maintaining a welcoming, respectful candidate experience.
- Coordinated employee engagement activities and company events.
- Managed onboarding and documentation, ensuring compliance with company policies and legal requirements.
- Assisted in recruitment coordination and candidate scheduling.
- Supported internal engagement activities that improved workplace morale.
- Maintained organized documentation and administrative records.
ProbeCX
Quezon City, PH
- Delivered frontline customer support for logistics clients.
- Maintained high customer satisfaction scores (90%+ CSAT).
- Handled stressful situations calmly while coordinating solutions across teams.
- Assisted clients and drivers with urgent concerns and service disruptions.
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