ZOIE FRILLES_
HR & RECRUITMENT SPECIALIST
> INITIATING SEQUENCE: CULTURE_BUILD
> TARGET: SEEING_THE_PERSON_BEHIND_THE_PAPER
> LOC: QUEZON CITY, PH
"Empathy is my metric."
In a landscape dominated by ATS algorithms and keyword filters, the human element remains the most critical variable. Originating from Customer Service, I utilize intuition to identify fit beyond the resume. Recruitment is not merely seat-filling; it is an invitation to write a new chapter.
JACSS DYNAMIC BPO [LINK]
QC, PH
- Sourced 200+ candidates/mo ensuring pipeline health.
- Achieved 90% role-fit rate via deep assessment.
- Boosted engagement by 25% via marketing initiatives.
- Led 12+ engagement events to optimize culture.
- Screened 50+ candidates weekly.
- Collaborated on internal brand campaigns.
- Managed data entry and compliance records.
PROBECX
QC, PH
- Resolved 95% of issues within 24hrs.
- Reduced escalations by 20% proactively.
- Maintained CSAT 90%+ consistently.
MBA - HR MGMT
Univ. Perpetual Help
2023 - 2025
BBA - HR MGMT
Pamantasan ng Lungsod
2019 - 2023